Last updated: November 10, 2025
AdCrex (“we”, “us”, or “our”) respects your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you access or use our platform, products, and services (collectively, the “Services”).
1. Information We Collect
- Account Information: Name, email address, company details, billing information, and any other data you provide during registration.
- Usage Data: Logs, analytics, device information, browser type, IP address, pages visited, and actions taken within the Services.
- Content: Creative assets, campaigns, or other materials uploaded or generated through the Services.
- Support Interactions: Communications with our support team, including emails, chat transcripts, and call recordings (where permitted).
2. How We Use Information
We process information to:
- Provide, operate, and maintain the Services.
- Personalize the user experience and recommend features.
- Process payments, invoices, and subscription management.
- Detect, prevent, and address security or technical issues.
- Analyze usage trends and improve product performance.
- Communicate updates, respond to inquiries, and deliver customer support.
3. Legal Basis for Processing
Depending on your jurisdiction, we process personal information based on:
- Performance of a contract (providing the Services).
- Legitimate interests (improving and securing the Services).
- Compliance with legal obligations.
- Consent, where required for specific processing activities.
4. Sharing and Disclosure
We may share information with:
- Service Providers: Trusted vendors who assist with hosting, analytics, payment processing, email delivery, or customer support.
- Business Partners: When integrating with third-party tools at your direction.
- Legal and Compliance: When required by law, regulation, legal process, or to protect the rights and safety of AdCrex, our users, or others.
- Business Transfers: In connection with a merger, acquisition, or sale of assets, provided appropriate safeguards are in place.
We do not sell personal information to third parties.
5. Data Retention
We retain personal information for as long as necessary to fulfill the purposes described in this policy, comply with legal obligations, resolve disputes, and enforce agreements. Retention periods may vary based on account status, applicable law, and the type of data.
6. Security
We implement administrative, technical, and physical safeguards to protect information. However, no system is completely secure, and we cannot guarantee absolute security of data transmitted via the internet.
7. International Transfers
Your information may be transferred to and processed in countries other than where you reside. We take appropriate measures to ensure data transfers comply with applicable privacy laws and include adequate protections.
8. Your Rights
Depending on your location, you may have rights to:
- Access, correct, or update your personal information.
- Request deletion or restriction of processing.
- Object to processing based on legitimate interests.
- Withdraw consent when processing is based on consent.
- Export your data in a portable format.
To exercise these rights, contact us using the details below. We may require verification of your identity before fulfilling requests.
9. Cookies and Tracking Technologies
We use cookies, web beacons, and similar technologies to recognize you, improve navigation, analyze usage, and personalize content. You can control cookies through browser settings or opt-out mechanisms. Some features may not function properly if cookies are disabled.
10. Children’s Privacy
The Services are not directed to individuals under 18. We do not knowingly collect personal information from children. If we become aware of such data, we will take steps to delete it promptly.
11. Third-Party Links
The Services may contain links to third-party sites. We are not responsible for the privacy practices of those sites, and we encourage you to review their policies before providing any personal information.
12. Changes to This Policy
We may update this Privacy Policy periodically. When we do, we will revise the “Last updated” date and notify you where required by law. Continued use of the Services after changes take effect constitutes acceptance of the revised policy.
13. Contact Us
If you have questions or concerns about this Privacy Policy or our data practices, contact us at:
AdCrex Privacy Team
privacy@adcrex.com